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Quick Links:

• Departmental Technical Contact (DTC) List
• OIT Helpdesk


For DTC's:

• DTC Ticket Tracker (login required)

The College of Education now uses in-house resources to provide both faculty and staff with on-site desktop support. You will still be able to access desktop support through your Departmental Technical Contact (DTC), as listed below. This is free to the departments. Please contact your DTC for details on how to access this service (procedures may vary between departments).

Most departments have more than one contact, and are listed with a primary and secondary DTC. For more information, including contact email addresses and phone numbers, please visit the DTC list (http://www.education.umd.edu/ETS/services/techContactsList.html).

Remember that OIT still provides free phone-based and web-based assistance to University employees through their help desk (http://www.helpdesk.umd.edu, or x51500). This is totally separate from our DTC services, and should not be used to request on-site service.

If you have any questions about this service, please feel free to contact either April Patty (apatty@umd.edu) or Otto Gonzalez (gonzaleo@wam.umd.edu).