We are ready to assist COE faculty and staff the best that we can in these unusual and disquieting circumstances.
ETS is ramping up a limited onsite presence, along with the rest of the College, for the fall 2020 semester. In addition, we will be rolling out new policies and procedures for onsite support, based on campus guidance, over the coming days and weeks.
In the meantime, ETS staff remain available for anything that can be done via remote telework. We now have multiple tools that allow us to assist and communicate over the web. Communication is key, and we want to provide as many channels as possible during this difficult time.
Contact us by email
As always, you can contact us by email individually. If that person is scheduled to be off, they will have auto-reply set to let you know whom to contact in their absence. If you are unsure, you can email Steve directly, or use the re-purposed email reflector email@example.com to email all full-time staff.
Contact us by phone
You can also call our regular office phone numbers, which are routed to us whether we are on site or remote. If you do end up having to leave a message (e.g., if we are on another call), the voicemail will be forwarded, and we will call you back. The main ETS phone number will be checked periodically, but will not be a method to reach all staff.
|ETS ELMS/Canvas Support|
|All ETS firstname.lastname@example.org|
|Steve Pragelemail@example.com||(301) 405-3618|
|Rochella McKoyfirstname.lastname@example.org||(301) 405-3617|
|Rosalia Reyes-Webbemail@example.com||(301) 405-0309|
|Joe Robertsonfirstname.lastname@example.org||(301) 405-5576|
|Ron Yerbyemail@example.com||(301) 405-9948|
For a complete list of staff schedules, as well as the contact information above, please see our ETS staff page.