How to Contact ETS Staff during the COVID-19 Crisis

Contact ETS

We are ready to assist COE faculty and staff the best that we can in these unusual circumstances.

ETS is ramping up a limited onsite presence, along with the rest of the College, as we prepare for full onsite presence beginning August 2, 2021.  In addition, we will be rolling out new policies and procedures for onsite support, based on campus guidance, over the coming days and weeks.

In the meantime, ETS staff remain available for anything that can be done via remote telework during normal business hours.  In addition, we will have at least a 50% onsite presence beginning July 6, 2021.  Communication is key, and we want to provide as many channels as possible during this  time.

Please note that like many across campus, different ETS staff members have varying levels of recent experience and comfort with returning to greater in-person situations.

Contact us by email

As always, you can contact us by email individually.  If that person is scheduled to be off, they will have auto-reply set to let you know whom to contact in their absence.  If you are unsure, you can email Steve directly, or use the re-purposed email reflector edtech@umd.edu to email all full-time staff. 

Contact us by phone

You can also call our regular office phone numbers, which are routed to us whether we are on site or remote.  If you do end up having to leave a message (e.g., if we are on another call), the voicemail will be forwarded, and we will call you back.  The main ETS phone number will be checked periodically, but will not be a method to reach all staff.  

Availability

For a complete list of staff schedules, as well as the contact information above, please see our ETS staff page.