Educational Technology Services (ETS) is pleased to welcome a new Graduate Assistant, Ugochukwu "Ugo" Ifeacho, to help out with IT support.
Ugo recently moved to the United States from his home in Nigeria. There he worked for several years as a desktop technician and assistant at the Federal University of Technology. He earned his undergraduate degree in Mechanical Engineering and is currently working towards his Masters in Cybersecurity.
He will be working along with our desktop support technician, Ron Yerby, and our other support GA, Radhika Pai on support tickets submitted by department technical contacts, and will report to the ETS desk manager, Joe Robertson. Unfortunately for us, Radhika will be graduating in December, and we wanted to avoid any gap in support.
Additional desktop support coverage is the result of evaluation of both internal ETS data, as well as results from the annual Technology Use and Support Survey, sent out to College faculty and staff each fall. So in a very direct way, this data-driven decision was based on feedback from the same audience it will serve.
Ugo will generally be able to support 20 additional hours per week to desktop support and related initiatives.