NOTE: ETS has been working with the campus Division of IT (DIT) throughout the summer to finalize guidelines on how to safely conduct desktop support on site.  While we await those guidelines, we will rely on remote sessions to assist and troubleshoot the most common issues.

The College of Education uses in-house resources to provide both faculty and staff with on-site desktop support for university owned computers. You can access desktop support through your Departmental Technical Contact (DTC), as listed on a page tab. Most departments have more than one contact, and are listed with a primary and secondary DTC.  This is free to the departments. Please contact your DTC for details on how to access this service (procedures may vary between departments).

Remember that DIT still provides free phone-based and web-based assistance to University employees through their help desk (http://www.helpdesk.umd.edu, or x51500). This is totally separate from our DTC services, and should not be used to request on-site service.

If you have any questions about this service, please feel free to contact the Desk Manager.